<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Design By Candlelight &#187; User Experience</title>
	<atom:link href="http://www.designbycandlelight.com/tag/user-experience/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.designbycandlelight.com</link>
	<description>User Experience Design, even in the wee hours!</description>
	<lastBuildDate>Thu, 19 Aug 2010 07:28:52 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=2.9.2</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
			<item>
		<title>Business Model Design at Mobile Startup Weekend</title>
		<link>http://www.designbycandlelight.com/business-model-design-mobile-startup-weekend/</link>
		<comments>http://www.designbycandlelight.com/business-model-design-mobile-startup-weekend/#comments</comments>
		<pubDate>Sat, 24 Jul 2010 22:15:04 +0000</pubDate>
		<dc:creator>rphillippi</dc:creator>
				<category><![CDATA[Business Modelling]]></category>
		<category><![CDATA[business model canvas]]></category>
		<category><![CDATA[strategy]]></category>
		<category><![CDATA[User Experience]]></category>

		<guid isPermaLink="false">http://www.designbycandlelight.com/?p=545</guid>
		<description><![CDATA[This last week I met with Alex Osterwalder and about 7 others to review his new book, Business Model Generation and talk about how we are using it in our own practices. It was a fascinating conversation about business innovation and how designing business models can help.  
Inspired by the chat, I opted to [...]]]></description>
		<wfw:commentRss>http://www.designbycandlelight.com/business-model-design-mobile-startup-weekend/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>UX Video of the Week: Sketching &amp; Paper Prototyping</title>
		<link>http://www.designbycandlelight.com/ux-video-week-sketching-paper-prototyping/</link>
		<comments>http://www.designbycandlelight.com/ux-video-week-sketching-paper-prototyping/#comments</comments>
		<pubDate>Mon, 24 May 2010 00:00:50 +0000</pubDate>
		<dc:creator>rphillippi</dc:creator>
				<category><![CDATA[User Experience]]></category>
		<category><![CDATA[ux video of the week]]></category>
		<category><![CDATA[ideation]]></category>
		<category><![CDATA[paper prototyping]]></category>
		<category><![CDATA[prototyping]]></category>
		<category><![CDATA[sketching]]></category>
		<category><![CDATA[todd zaki warfel]]></category>

		<guid isPermaLink="false">http://www.designbycandlelight.com/?p=360</guid>
		<description><![CDATA[
&#8220;I haven&#8217;t done a wireframe in 2 years.&#8221; starts Todd Zaki Warfel in his talk about his intensive, iterative ideation sessions with clients followed by prototyping and discusses in this video why you should prototype. (Hat tip to theuxworkshop.tv.) 
The process goes as follows:
1) Sketch: Start with quantity over quality. In about 5 minutes sketch [...]]]></description>
		<wfw:commentRss>http://www.designbycandlelight.com/ux-video-week-sketching-paper-prototyping/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Who&#8217;s Experience is it Anyway?</title>
		<link>http://www.designbycandlelight.com/experience-anyway/</link>
		<comments>http://www.designbycandlelight.com/experience-anyway/#comments</comments>
		<pubDate>Fri, 05 Feb 2010 05:38:28 +0000</pubDate>
		<dc:creator>rphillippi</dc:creator>
				<category><![CDATA[User Experience]]></category>
		<category><![CDATA[Information Architecture]]></category>
		<category><![CDATA[interaction design]]></category>
		<category><![CDATA[interface design]]></category>
		<category><![CDATA[naming conventions]]></category>
		<category><![CDATA[nomenclature]]></category>

		<guid isPermaLink="false">http://www.designbycandlelight.com/?p=279</guid>
		<description><![CDATA[I have gotten asked a lot in interviews lately. &#8220;So what are you? Do you consider yourself IA or IxD?&#8221; And I find myself asking, &#8220;Does it matter?&#8221;
I have to ask all UX professionals everywhere, &#8220;Why the divide?&#8221; Aren&#8217;t we as professionals in User Experience supposed to be about the design of that experience no [...]]]></description>
		<wfw:commentRss>http://www.designbycandlelight.com/experience-anyway/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Change up the Experience</title>
		<link>http://www.designbycandlelight.com/changing-experience/</link>
		<comments>http://www.designbycandlelight.com/changing-experience/#comments</comments>
		<pubDate>Mon, 18 Jan 2010 21:10:34 +0000</pubDate>
		<dc:creator>rphillippi</dc:creator>
				<category><![CDATA[Ideas]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[design]]></category>

		<guid isPermaLink="false">http://www.designbycandlelight.com/?p=218</guid>
		<description><![CDATA[
As a designer, I am responsible for the experiences I create for my users. Whether  creating a financial web site or a game, I need to consider how people will interact with that information.  What excites me about this video is it takes an everyday object and creates a new and unique experience [...]]]></description>
		<wfw:commentRss>http://www.designbycandlelight.com/changing-experience/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Digital Road Signs</title>
		<link>http://www.designbycandlelight.com/digital-road-signs/</link>
		<comments>http://www.designbycandlelight.com/digital-road-signs/#comments</comments>
		<pubDate>Mon, 11 Jan 2010 20:01:07 +0000</pubDate>
		<dc:creator>rphillippi</dc:creator>
				<category><![CDATA[Ideas]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[breadcrumbs]]></category>
		<category><![CDATA[navigation]]></category>
		<category><![CDATA[road signs]]></category>
		<category><![CDATA[site design]]></category>
		<category><![CDATA[wayfinding]]></category>

		<guid isPermaLink="false">http://www.designbycandlelight.com/?p=223</guid>
		<description><![CDATA[
I was watching Top Gear on the BBC and they were discussing the design of the road signs for the highways (Fast forward to 4:45 within the video).
In the 1950&#8217;s when the government was developing the motor ways in the UK, they realised that the current signs were not going to work.  Thus a [...]]]></description>
		<wfw:commentRss>http://www.designbycandlelight.com/digital-road-signs/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Rethinking my Blog: Girls &amp; Games</title>
		<link>http://www.designbycandlelight.com/rethinking-blog/</link>
		<comments>http://www.designbycandlelight.com/rethinking-blog/#comments</comments>
		<pubDate>Fri, 08 Jan 2010 09:29:33 +0000</pubDate>
		<dc:creator>rphillippi</dc:creator>
				<category><![CDATA[Gaming]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[female gaming]]></category>
		<category><![CDATA[fun]]></category>
		<category><![CDATA[games]]></category>
		<category><![CDATA[girl games]]></category>
		<category><![CDATA[Mafia Wars]]></category>
		<category><![CDATA[Playdom]]></category>
		<category><![CDATA[Sorority Life]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[Zynga]]></category>

		<guid isPermaLink="false">http://www.designbycandlelight.com/?p=237</guid>
		<description><![CDATA[I came home today from playing soccer, injured.  If you know me, then you know that is not all that uncommon. I may regret this in the morning. Or perhaps not as it got me inspired to blog.
First I want to state that for 2010 I think I will be talking about User Experience in [...]]]></description>
		<wfw:commentRss>http://www.designbycandlelight.com/rethinking-blog/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Designing Carousels: A Comment on a Short by Smart Experience</title>
		<link>http://www.designbycandlelight.com/designing-carousels-comment-short-smart-experience/</link>
		<comments>http://www.designbycandlelight.com/designing-carousels-comment-short-smart-experience/#comments</comments>
		<pubDate>Sun, 09 Aug 2009 07:31:36 +0000</pubDate>
		<dc:creator>rphillippi</dc:creator>
				<category><![CDATA[User Experience]]></category>
		<category><![CDATA[carousels]]></category>
		<category><![CDATA[gaining understanding]]></category>

		<guid isPermaLink="false">http://www.designbycandlelight.com/?p=143</guid>
		<description><![CDATA[Smart Experience posted a small webinar about Carousels on their Facebook group.
Most of us in the industry design with carousels all the time. Smart Experience says they have become very popular because of their ability to provide a bunch of information visually. The mind processes information visually a lot faster than data.
If you plan to [...]]]></description>
		<wfw:commentRss>http://www.designbycandlelight.com/designing-carousels-comment-short-smart-experience/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Video Notes From the Field</title>
		<link>http://www.designbycandlelight.com/video-notes-from-the-field/</link>
		<comments>http://www.designbycandlelight.com/video-notes-from-the-field/#comments</comments>
		<pubDate>Tue, 04 Aug 2009 03:49:00 +0000</pubDate>
		<dc:creator>rphillippi</dc:creator>
				<category><![CDATA[User Experience]]></category>
		<category><![CDATA[being a designer]]></category>
		<category><![CDATA[commentary]]></category>
		<category><![CDATA[field notes]]></category>

		<guid isPermaLink="false">http://www.designbycandlelight.com/?p=170</guid>
		<description><![CDATA[[Original Link &#038; Videos] Liz Danzico recently sought out the advice of digital designers and designer conspirers far and wide, to ask them to respond to the following:
So you’re thinking about becoming a designer? If I could tell you only one thing about going into the field, my advice would be ___________ .
They can be [...]]]></description>
		<wfw:commentRss>http://www.designbycandlelight.com/video-notes-from-the-field/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Understand My Needs</title>
		<link>http://www.designbycandlelight.com/understand-my-needs/</link>
		<comments>http://www.designbycandlelight.com/understand-my-needs/#comments</comments>
		<pubDate>Mon, 03 Aug 2009 17:45:48 +0000</pubDate>
		<dc:creator>rphillippi</dc:creator>
				<category><![CDATA[User Experience]]></category>
		<category><![CDATA[cross cultures]]></category>

		<guid isPermaLink="false">http://www.merchantofphillippi.com/dbc/?p=181</guid>
		<description><![CDATA[[Original Link] You go to a restaurant for dinner a friend recommended without knowing exactly what time they open. Unfortunately you arrive half an hour before they open and disappointed to see &#8220;Sorry we are closed&#8221; or &#8220;closed&#8221; sign. You feel &#8220;shut out&#8221;.
But what if the sign says &#8220;we will serve you later&#8221;?
The Jumbi-chu or [...]]]></description>
		<wfw:commentRss>http://www.designbycandlelight.com/understand-my-needs/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Consumers, Design, &amp; Strategy</title>
		<link>http://www.designbycandlelight.com/consumers-design-strategy/</link>
		<comments>http://www.designbycandlelight.com/consumers-design-strategy/#comments</comments>
		<pubDate>Wed, 08 Jul 2009 20:30:57 +0000</pubDate>
		<dc:creator>rphillippi</dc:creator>
				<category><![CDATA[Business - General]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[business strategy]]></category>
		<category><![CDATA[customer experiencee]]></category>
		<category><![CDATA[design]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://www.designbycandlelight.com/?p=169</guid>
		<description><![CDATA[I use my Twitter account mainly for work and gathering information from my friends about the latest and greatest going on in the UX community. With following 88 rather active Twitters, it&#8217;s often hard to keep up with all the articles they post so in an effort to not only summarize for myself but also [...]]]></description>
		<wfw:commentRss>http://www.designbycandlelight.com/consumers-design-strategy/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Surviving A Downturn (User Experience)</title>
		<link>http://www.designbycandlelight.com/surviving-a-downturn-user-experience/</link>
		<comments>http://www.designbycandlelight.com/surviving-a-downturn-user-experience/#comments</comments>
		<pubDate>Wed, 18 Mar 2009 17:28:46 +0000</pubDate>
		<dc:creator>rphillippi</dc:creator>
				<category><![CDATA[Business - General]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[self promotion]]></category>
		<category><![CDATA[survival]]></category>

		<guid isPermaLink="false">http://www.designbycandlelight.com/?p=145</guid>
		<description><![CDATA[Be Kaler Blake (Aquent UK) and Gerred Blyth (Lighthouse Experience) recently presented the following presentation on surviving the current economic downturn:



UK UPA: User Experience In A Downturn
View more presentations from Uk Upa.

Key Takeaways:
1) Thinking about user experience for projects:
- Push towards customer self-service (experience should be as good as possible)
- SEO most attractive and crucially [...]]]></description>
		<wfw:commentRss>http://www.designbycandlelight.com/surviving-a-downturn-user-experience/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>IxDA 09 Redux SF</title>
		<link>http://www.designbycandlelight.com/ixda-09-redux-sf/</link>
		<comments>http://www.designbycandlelight.com/ixda-09-redux-sf/#comments</comments>
		<pubDate>Mon, 16 Mar 2009 05:30:20 +0000</pubDate>
		<dc:creator>rphillippi</dc:creator>
				<category><![CDATA[Business - General]]></category>
		<category><![CDATA[Gaming]]></category>
		<category><![CDATA[Ideas]]></category>
		<category><![CDATA[Information Architecture]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[conferences]]></category>
		<category><![CDATA[ixda]]></category>
		<category><![CDATA[san francisco]]></category>

		<guid isPermaLink="false">http://www.designbycandlelight.com/?p=165</guid>
		<description><![CDATA[I went to the SF Redux of Interaction 09 and had a great time not only getting to know some new people but also learning more about Interaction Design. Here&#8217;s some quick thoughts and notes of what I saw:
&#8212;&#8212;
Steve Portigal was up first to walk us through his sold out workshop called, &#8220;Well, we did [...]]]></description>
		<wfw:commentRss>http://www.designbycandlelight.com/ixda-09-redux-sf/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Why We Should Define UXD</title>
		<link>http://www.designbycandlelight.com/why-we-should-define-uxd/</link>
		<comments>http://www.designbycandlelight.com/why-we-should-define-uxd/#comments</comments>
		<pubDate>Mon, 16 Mar 2009 01:46:03 +0000</pubDate>
		<dc:creator>rphillippi</dc:creator>
				<category><![CDATA[Data Visualization]]></category>
		<category><![CDATA[Gaming]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[User Testing]]></category>
		<category><![CDATA[definitions]]></category>
		<category><![CDATA[ixda]]></category>

		<guid isPermaLink="false">http://www.designbycandlelight.com/?p=160</guid>
		<description><![CDATA[The San Francisco division of the IxDA recently held a &#8220;redo&#8221; of the recent Interaction 09 Conference in Vancover. The slide that left me most moved was the one below:


This slide opened my eyes to how vital it is that we define user experience. After all if we do not define what we do then [...]]]></description>
		<wfw:commentRss>http://www.designbycandlelight.com/why-we-should-define-uxd/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Pattie Maes &amp; Pranav Mistry: Unveiling the &#8220;Sixth Sense,&#8221; game-changing wearable tech</title>
		<link>http://www.designbycandlelight.com/pattie-maes-pranav-mistry-unveiling-the-sixth-sense-game-changing-wearable-tech/</link>
		<comments>http://www.designbycandlelight.com/pattie-maes-pranav-mistry-unveiling-the-sixth-sense-game-changing-wearable-tech/#comments</comments>
		<pubDate>Mon, 02 Mar 2009 22:50:17 +0000</pubDate>
		<dc:creator>rphillippi</dc:creator>
				<category><![CDATA[Gaming]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[future]]></category>
		<category><![CDATA[new technology]]></category>

		<guid isPermaLink="false">http://www.designbycandlelight.com/?p=156</guid>
		<description><![CDATA[
Pattie Maes &#38; Pranav Mistry demonstrate a &#8220;Minority Report&#8221; type of interactive gaming. How would this change the way we interact with the web and games in general. User experience of the future goes 3D?
]]></description>
		<wfw:commentRss>http://www.designbycandlelight.com/pattie-maes-pranav-mistry-unveiling-the-sixth-sense-game-changing-wearable-tech/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Music on Websites</title>
		<link>http://www.designbycandlelight.com/music-on-websites/</link>
		<comments>http://www.designbycandlelight.com/music-on-websites/#comments</comments>
		<pubDate>Tue, 10 Feb 2009 19:19:01 +0000</pubDate>
		<dc:creator>rphillippi</dc:creator>
				<category><![CDATA[Business - General]]></category>
		<category><![CDATA[Gaming]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[Web Design]]></category>
		<category><![CDATA[sound]]></category>
		<category><![CDATA[web]]></category>

		<guid isPermaLink="false">http://www.designbycandlelight.com/?p=140</guid>
		<description><![CDATA[While exploring the option of spending a couple weeks in Italy in a dance intensive, I visited the site of the recommended hotel: Park Hotel La Grave
In process my computer crashed and on reload Firefox reloaded all my open tabs. Then as if from no where, there was music filling the air on a constant [...]]]></description>
		<wfw:commentRss>http://www.designbycandlelight.com/music-on-websites/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Common Misconceptions About UX Design</title>
		<link>http://www.designbycandlelight.com/common-misconceptions-about-ux-design/</link>
		<comments>http://www.designbycandlelight.com/common-misconceptions-about-ux-design/#comments</comments>
		<pubDate>Tue, 13 Jan 2009 19:30:41 +0000</pubDate>
		<dc:creator>rphillippi</dc:creator>
				<category><![CDATA[Business - General]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[business strategy]]></category>

		<guid isPermaLink="false">http://www.designbycandlelight.com/?p=141</guid>
		<description><![CDATA[Whitney Hess recently published an article on mashable.com called 10 Most Common Misconceptions About User Experience Design.
The short version that UXD is not is as follows:
…user interface design
…a step in the process
 …about technology
…just about usability
 …just about the user
…expensive
 …easy
…the role of one person or department
 …a single discipline
 …a choice
Dan Saffer, founder and [...]]]></description>
		<wfw:commentRss>http://www.designbycandlelight.com/common-misconceptions-about-ux-design/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Integrating Accessibility into the Design Process</title>
		<link>http://www.designbycandlelight.com/integrating-accessibility-into-the-design-process/</link>
		<comments>http://www.designbycandlelight.com/integrating-accessibility-into-the-design-process/#comments</comments>
		<pubDate>Tue, 02 Dec 2008 23:13:43 +0000</pubDate>
		<dc:creator>rphillippi</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[accessibility]]></category>
		<category><![CDATA[design process]]></category>

		<guid isPermaLink="false">http://www.designbycandlelight.com/?p=158</guid>
		<description><![CDATA[Integrating Accessibility Into The Design Process
View more presentations from Ruth Ellison.

A little while ago I wrote about the importance of ensuring that you have accessibility on your web sites and applications. Here Ruth illustrates how to ensure that accessibility is considered within the design process.  The following is a summary:
Research &#8211; Who are your [...]]]></description>
		<wfw:commentRss>http://www.designbycandlelight.com/integrating-accessibility-into-the-design-process/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Human Motivation as a Way to Understand User Goals</title>
		<link>http://www.designbycandlelight.com/human-motivation-as-a-way-to-understand-user-goals/</link>
		<comments>http://www.designbycandlelight.com/human-motivation-as-a-way-to-understand-user-goals/#comments</comments>
		<pubDate>Tue, 21 Oct 2008 03:19:54 +0000</pubDate>
		<dc:creator>rphillippi</dc:creator>
				<category><![CDATA[User Experience]]></category>
		<category><![CDATA[User Testing]]></category>
		<category><![CDATA[motivations]]></category>
		<category><![CDATA[user goals]]></category>

		<guid isPermaLink="false">http://www.designbycandlelight.com/?p=139</guid>
		<description><![CDATA[Below is a summary of the original post, found here:
[Original Link] &#8211;
Originally written by Stefan Klocek on October 20, 2008
&#8230;Users enjoy the satisfaction of achieving their goals. User goals help us focus our design on solving meaningful problems for the user. If we design with the user&#8217;s goals in mind, in the best case we [...]]]></description>
		<wfw:commentRss>http://www.designbycandlelight.com/human-motivation-as-a-way-to-understand-user-goals/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Feng Shui the Web</title>
		<link>http://www.designbycandlelight.com/feng-shui-the-web/</link>
		<comments>http://www.designbycandlelight.com/feng-shui-the-web/#comments</comments>
		<pubDate>Thu, 16 Oct 2008 18:41:51 +0000</pubDate>
		<dc:creator>rphillippi</dc:creator>
				<category><![CDATA[User Experience]]></category>
		<category><![CDATA[Web Design]]></category>
		<category><![CDATA[explainations]]></category>

		<guid isPermaLink="false">http://www.designbycandlelight.com/?p=137</guid>
		<description><![CDATA[One thing we as interaction designers struggle with is how to explain what we do.  Whether our title is User Experience Architect, Information Architect, User Experience Designer, or Interaction Designer, the question of &#8220;What do you do for a living?&#8221; inevitably ends with a blank stare.
A co-worker says she explains it with the experience [...]]]></description>
		<wfw:commentRss>http://www.designbycandlelight.com/feng-shui-the-web/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Rethinking Customer Experience</title>
		<link>http://www.designbycandlelight.com/rethinking-customer-experience/</link>
		<comments>http://www.designbycandlelight.com/rethinking-customer-experience/#comments</comments>
		<pubDate>Sun, 12 Oct 2008 22:31:50 +0000</pubDate>
		<dc:creator>rphillippi</dc:creator>
				<category><![CDATA[Business - General]]></category>
		<category><![CDATA[Change Management]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Information Architecture]]></category>

		<guid isPermaLink="false">http://designbycandlelight.cordelia.titaninternet.co.uk/test/?p=132</guid>
		<description><![CDATA[I am thinking of writing a paper for the IA Summit around change management, customer service, and user experience, &#8220;Rethinking customer service through the eyes of user experience&#8221;.  In initial research I am finding I am not the only one that&#8217;s starting to think about this.  I found Brandon Schauer of Adaptive Path is also [...]]]></description>
		<wfw:commentRss>http://www.designbycandlelight.com/rethinking-customer-experience/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>
