We don’t think about it as it’s second to what we do. I design something then I create this document then it’s huge and I have to condense it and then the client has to extract it then there might be problems and he has to go through all these troubles then gets

Two most effective ways of communicating is talking and drawing. Drawing it out on the white board

But how would I communicate differently if I were right next to the client. I would probably just reach over the wall and talk to him. Create insights on a list and post it up on your wall to live in their space all the time and know them. It immerses you in what your are designing and their needs. Pretend your client is part of your team.

Analog crowd source: a wall of different concepts and then the developer and you can sit down and talk about what you do. Then the developer can feel like they are part of the design process and add the issues with the technical side. The more you talk about your ideas the more you can flush them out. A lot easier on a white board to get ideas across quickly about issues or the emotional appeal on the project.

IDEAS – We’ll make more! If you have to redraw it then it may create a new and better idea after the next iteration.

Clients don’t understand your process if they are new to working with you so you’ll need to educate them that this is a process. Instead of presenting ideas, sketch with the client. Start broad and iterate down to the solution. Like spiraling down from the top of a tornado to the bottom of it.

Don’t turn your website into an app. You just failed if you are going create an app. How are people going to use it and for how long? Sketched in the wrong direction will usually lead to the right direction. Depending on the client… drill down into their logo and how their audience views them. Might open a conversation in direction. Such as BET’s star which is seen as “hope” for up and coming pop stars and rap stars. Utilizing the story of BET we personalized the app with relevance for the audience. Don’t build an app. Build a brand experience. We implemented ways for the audience of the shows to interact with the stars.

Seriously wondering if Nathan’s considered exploring @businessmodeldesign… #ixdasf #redux

IxD’s are the most well posed to make make meaning happen…. we have models, resaerch, and more… (need to get this slide pressie)
Freedom and Security can have different expressions based on prioritization & meaning

Nathan Shedroff: we need to reframe “Less is More” as “More for Less” for everyone outside the sustainability & design worlds #ixdasf #redux

15 core meanings: accomplishment, enlightenment, beauty, creation, duty, justice… (pic to come later) #ixdasf #redux

Most decisions (buying decisions) is based on emotions (emotional engagement). #ixdasf #redux

Meaning is the hulu hoop around us. expanding out to values, emotions, price, & features. #ixdasf #redux

Meaning is the deepest connection that can be made between people or people & objects. #ixdasf #redux

We can be taught not to be wasteful. NYC was great for training me about what is recycled and what isn’t. #ixdasf #redux

What is the intent behind consumption? We aren’t going to stop consumption. #ixdasf #redux

It’s not just about products anymore. #ixdasf #redux

It’s just not the case anymore to seperate business, design, and sustainability. #ixdasf #redux

Up Next: “Meaningful Innovation Relies on Interaction & Service Design”, Nathan Shedroff #ixdasf #redux

There’s an expectation to reply now but that wasn’t true 10 years ago. #ixdasf #redux

“Is Twitter the new God?” “Yes” #ixdasf #redux

“This map is probably made of conjecture…” Talking about AT&T’s map

“There’s too much stuff. We live in a stuff-a-lanch.” Charlie Brooker #ixdasf #redux

RT I and the rest of the @ixdasf audience is fucking captivated by Ben Fullerton. You could hear a pin drop, yet there’s also laugh breaks.

Wasn’t there a TED talk about having time alone? Actually it was about having a sabatical. #ixdasf #redux
You could never announce being alone in 140 character like they did in Medievil/Renn Times. #ixdasf #redux

Interaction 11 Website for whomever is interested: http://bit.ly/avREsj #ixdasf #redux

Up next: Designing for Solitude, Presented by Ben Fullerton, IDEO #ixdasf #redux
Car moved literally across the street to avoid parking ticket. Love SF! #ixdasf #redux

Cheeky wayfinding signs by the @ixdasf crew. #fb http://yfrog.com/jor0bj

#ixdasf #ixd10 red#ux Raphael Grignani – review daily so that get essence immediately. If leave to end – lose details.

Wondering how @kshimmel’s work can help abuse victims get back in touch their bodies…. (NTS/Random thought) #ixdasf #redux

RT @alabut: @ixdasf speaker info: http://bit.ly/9Elz5Z and @Grignani. (Thanks for posting that. Not sure I got a good photo on that.)
RT @steveportigal: I like how Raphael emphasizes our (dis)comfort issue in these non Western fieldwork contexts #ixdasf #Nokia #culture

You really don’t go anywhere to find people living in harsh conditions (thinking of trafficking victims) #ixdasf #redux
OMGWTFAR?!! slides/video: http://bit.ly/omgwtfar (thx @quietaction & @candelight for live tweeting!) #ixdasf #ixdar #ar
HIV, leading cause of death in women: UNAIDS http://post.ly/RAU9
As a westerner be aware of your own personal boundaries and what’s comfortable for you when researching. #ixdasf #redux
#ixdasf #ixd10 red#ux Raphael Grignani – deeply understanding the people you are designing for…get in there with them.
RT @jmk: Amazing turnout for the #ixdasf redUX http://flic.kr/p/7HV7QA (I was trying to do the same thing with my laptop’s cam.)
Be extremely organized. Have a schedule to make sure everything is clean. You won’t be able to get again when you go home. #ixdasf #redux
Rafael is using his iPhone as his remote for the presentation! “There’s an app for that!” #ixdasf #redux
Up next: “Designing for Billions of People (In 15 minutes), Raphael Grignani

Here we are at @AdaptivePath & the #ixdasf #redux http://tweetphoto.com/13510247 – That’s Kendra Shimmell’s pressie
Increasing efficiency can be something small. #ixdasf #redux
Sound and visuals can be overwhelming. It’s good to know the intention and layer accordingly. White space = good #ixdasf #redux
She mentions getting involved in choreography. Given my dance background I am curious. #ixdasf #redux
“The interface is my body…” (Interesting thought… thinking xBox Natal) #ixdasf #redux
“Nationally, HIV/AIDS is the leading cause of death among black women between the ages of 25 and 34.” #WTF?
Both interaction design and dance utilize order, patterns, relationships, taxonomy and time. #ixdasf #redux
Dance and IxD have a lot in common with regards to emotion and experience you are trying to convey. #ixdasf #redux
Up Next: “Environments; The Future of Interaction Design” by Kendra Shimmell (who just moved out here a week ago) #ixdasf #redux #ixdar
The US is no where in the top ten for AR research #ixdasf #redux #ixdar
Talk of putting an LED light on a contact lens without making us blind (we’re becoming cyborgs) #ixdasf #redux #ixdar
Smartphone penetration in US at 42% #ixdasf #redux #ixdar
Market for AR is expected to reach $732 million by 2014 with the mobile market to reach more than 400m by 2014. #ixdasf #redux #ixdar
BMW proposes AR as a way to train their mechanics (surgery is a thought as well) #ixdasf #redux #ixdar
Car finder app for AR #ixdasf #redux #ixdar (Nice I could use that.)
.@k how comfortable are users with RFID anyway? #ixdasf #redux #ixdar
Tech isn’t fully there yet. (ie Img Rec, processing on mobile, RFID proliferation) #ixdasf #redux #ixdar

.@k Perhaps we need glasses… Oh you just mentioned that… #ixdasf #redux #ixdar
“People don’t want to walk around with their cell phones in front of them.” CNN #ixdasf #redux #ixdar
Recent Mobile Tech Inventions: Camera, reasonable connectivity, GPS, compass, accelerometer #ixdasf #redux #ixdar
IN 2009 searches on Google for AR skyrocketed. Why? #ixdasf #redux #ixdar
Augmented sound, location, space, movement…. shift of reality…enhanced experience #ixdasf #redux #ixdar
Background on AR: http://bit.ly/lTgY4 #ixdasf #redux #ixdar
Augmented reality was coined in 1992 #ixdasf #redux #ixdar
Augumented Reality: Is it Real? Should we care? Presented by Kevin Cheng #ixdasf #redux
Being an extension of where we are at helps rather than….? (@steveportigal?) #ixdasf #redux
Objectives > Findings > UX Brief > Ideation Questions > Possible Strategies > Possible Solutions > Objectives > Detailed Solutions #ixdasf
From the audience: “How can we make this worse?” #ixdasf #redux (suggestion to get unstuck)
Getting unstuck… come up with bad ideas… #ixdasf #redux
So…”How can we keep the human touchin communication?” #ixdasf #redux
Add “How can we…” to each point in your UX Brief #ixdasf #redux
NTS – Service design “keep the human touch in communication” S project (OT)
Document statements of need. #ixdasf #redux
Circling and pulling out data/patterns within the transcripts… then doing clustering w/ post-its #ixdasf #redux
What are the patterns that are emerging… But as @jeffparks said people are more than data… #ixdasf #redux
Storytelling around the data. What did you see? What does it mean? (thinking about @jeffpark’s vid) #ixdasf #redux

.@steveportigal up next at #ixdasf #redux with “Well, we’ve done all the research now what?”
RT @alabut: First @ixdasf speaker’s info: Jamin.org & @Jamin (For Service Design talk) #ixdasf #redux
Learn service design tools to create a different mindset. Shouldn’t be a big barrier. #ixdasf #redux
Cultivate a service mindset… (but what does that mean?) #ixdasf #redux #servicedesign
Question marks in blueprint is when when the patient isn’t having an experience with the “product” = opportunity #ixdasf #redux
You have to think more holisticly about service design than interaction design. #ixdasf #redux #servicedesign
What’s the experience people might want? Design their experience. Then Design the service experience. #ServiceDesgin #ixdasf #redux
Service blueprint… NTS… blueprint of service for food delivery process….?
Define terms & patient journey. Defining needs & emotions (high for patients in beginning… but less through time)
Dicovery of Information & Environment, participation, tools, etc & how they work (or don’t)… #ixdasf #redux
Service Design = conciously designing based on “human approach” #ixdasf #reduxSFIxDA Redux today. Expect major Tweeting action around 2pm PST. Thank you in advance to hanging in with me.

BBC Timekeeping System

While over in the UK in , I interviewed with the BBC and was given a test to do and bring in with me to the interview.

I was told that they were looking to create a new timekeeping system for all their employees. Keep in mind that the BBC has both desk based employees and journalists who are traveling the world and need mobile access to the system.

Considering this I decided to tackle the mobile version of the application.  Then I talked to a friend whom worked for the BBC at the time and asked him about the BBC’s processes on projects. From there I created an application that not only allowed users to input time but for those that preferred a stop watch version, that was available as well.

Games on mobile phones have come a long way since Snake or endless knock-offs of arcade classics such as Asteroids and Space Invaders.

Now many of the big name titles first created for consoles and PCs are turning up in shrunken versions for handsets that an increasingly large section of the population own.

But, says Thor Gunnarson of British mobile game maker Ideaworks3D, the whole industry is just getting started.

Handsets, he says, are getting powerful enough to cope with what he dubs “console class” gaming, which means they are able to cope with 3D graphics that scroll past at a rate of at least 20 frames a second.

Speed kings

Before now many of the mobile gaming conventions we are used to, such as competing against “ghost” opponents rather than real people, have come about because of the limitations of phone networks.

Data transfer rates on second generation networks are too slow to play real people in real time.

But, said Mr Gunnarson, such limitations disappear with 3G networks simply because they can ship more data back and forth more quickly.

Console class games are coming to phones
Once latency or delay drops below 3.5 milliseconds it becomes invisible to users, said Mr Gunnarson, and 3G networks will definitely ship data between handsets fast enough for that.

“That’s good enough for multi-player gaming and real time racing,” he said.

But what will also make a big difference is the way that people pay for the data they consume via their phone.

Currently most operators charge users for the megabytes they use. A pricing mechanism, said Mr Gunnarson, that does not encourage people to spend lots of time browsing the web or downloading extra levels for games.

Flat rate pricing transformed the net industry and drove a huge rise in the numbers of people going online.

In the US, Verizon’s VCast network uses flat rate pricing as does KDDI in Japan. Both have seen the numbers of mobile gamers increase rapidly.

If you can swap huge amounts of data in and out of a handset without incurring extra charges, it also changes the types of games you get on a handset. No longer do they have to be restricted to a file that the phone’s own memory can store.

Instead, extra parts can be added as they are needed. This also frees up game makers to think big, he said.

“Something like Need for Speed Underground 2 (NFSU2) would not be economically viable to deliver to the consumer before we saw flat rate data networks,” he said. “There are megabytes of data flowing back and forth.”

Flat rate pricing helps players and game makers
As a result, games can be much bigger. The mobile version of NFSU2 has about 40 hours of game play in it. All of it expected to be consumed in small chunks.

“It relies completely on network-based storage and only pulls down levels, cars and characters it needs at that point in time,” he said. “It’s constantly shuffling data back and forth.”

Another game that Mr Gunnarson expects to be big on handsets is Sims 2 Mobile – again which would be hard to do without the advent of 3G.

The key feature of this Ideaworks developed title is the connection with the PC version.

A Sim can be created for the PC version, converted to a mobile character and then uploaded to a handset.

Although the way the game is played has been changed for the handset, with floating menus and different modes for exploring or interacting, the experience is as close as possible to the full version, said Mr Gunnarson.

“It’s a big challenge to get a relatively complicated game like this on a mobile phone,” he said, “not least because you have to be able to play the game with one hand.”