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Who’s Experience is it Anyway?
I have gotten asked a lot in interviews lately. “So what are you? Do you consider yourself IA ...
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Information Architecture Principles
This is a great article defining IA Principles: ———————...
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Rethinking Customer Experience
I am thinking of writing a paper for the IA Summit around change management, customer service, and u...
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Flexible Content Models
Flexible Content Models by Claudia Urschbach View more presentations from urschbac. Claudia points ...
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Just what is Information Architecture?
I get that question a lot so in hopes to answer that question the following is taken from O’Re...
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Usability & Information Architecture
“On the Web, if a site is difficult to use, most people will leave. On an intranet, if employe...
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