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Who’s Experience is it Anyway?

Who’s Experience is it Anyway?

Categories User Experience
I have gotten asked a lot in interviews lately. "So what are you? Do you consider yourself IA or IxD?" And I find myself asking, "Does it matter?"I have to ask all UX professionals everywhere, "Why the divide?" Aren't we as professionals in User Experience supposed to be about the design of that exp ...
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Information Architecture Principles

Information Architecture Principles

This is a great article defining IA Principles:--------------------------Information architects still struggle to define the design principles that operate in their environment. Today I would like to give a set of design principles that was developed with an Information Architect a while ago. Design ...
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Rethinking Customer Experience

Rethinking Customer Experience

I am thinking of writing a paper for the IA Summit around change management, customer service, and user experience, "Rethinking customer service through the eyes of user experience".  In initial research I am finding I am not the only one that's starting to think about this.  I found Brandon Schau ...
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Flexible Content Models

Flexible Content Models

Flexible Content Models by Claudia UrschbachView more presentations from urschbac.Claudia points out the advantages and disadvantages of Flexible Content Models in this presentation. ...
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Just what is Information Architecture?

Just what is Information Architecture?

I get that question a lot so in hopes to answer that question the following is taken from O'Reilly Press's "Information Architecture for the Web, 2nd Edition":in·for·ma·tion ar·chi·tec·ture n.1. The combination of organization, labeling, and navigation schemes within an inform ...
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Usability & Information Architecture

Usability & Information Architecture

"On the Web, if a site is difficult to use, most people will leave. On an intranet, if employees perform their tasks more slowly due to difficult design, the company bears the cost of the reduced productivity. In fact, I estimate that low intranet usability costs the world economy $100 billion per y ...
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