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Usability Heuristics for Rich Internet Applications
Great article found on Boxes and Arrows by Jess McMullin and G...
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Rethinking Customer Experience
I am thinking of writing a paper for the IA Summit around change management, customer service, and u...
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The Interface of a Cheeseburger
In this article, Oliver Reichenstein, talks about the everyday user experience and why our favorite ...
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Slashing Subjective Time
From the Nielsen Norman Group, an article about creating an “efficient” experience. [Ori...
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Why Accessibility Needs to be Considered
While I was working in the US I was almost never pushed to consider accessibility. It just wasn̵...
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Site Design Tips to Improve Your Sales
From ecommerce-guide.com, this article helps to explain why good site design and user experience is ...
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Flexible Content Models
Flexible Content Models by Claudia Urschbach View more presentations from urschbac. Claudia points ...
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Remote Online Usability Testing: Why, How, and When to Use It
Dabney Gough and Holly Phillips write on Boxes and Arrows about when and how to use remote online u...
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Is User Centered Design Working?
User centred design – is it working View more presentations from Donna Spencer. I thought thi...
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Interaction Design, CRM, & Metrics
On Typologies of Situated Interaction (McCullough) “Design that recognizes how these activitie...
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What we talk about when we talk about context? (Dourish)
“…In this world, our primary experience of computation is not with a traditional desktop...
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QOTD: Donald Norman
“The user needs help. Just the right things have to be visible: to indicate which parts opera...
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Clay Shirky: Group is its Own Worse Enemy
The Shirky article is very interesting. Customer/Group dynamics on any system whether simple web bl...
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