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How I landed in UX: My defining moment
I wrote most of this back in April. I returned to it today and thought I’d finish it out. Thi...
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UX of Automated Systems
It can be said, I believe, that most of us hate automated systems. If given the option, we’d r...
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Rethinking Customer Experience
I am thinking of writing a paper for the IA Summit around change management, customer service, and u...
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Data Assessment / The Right Way
Choosing at least 5 levels in a survey is the best way to get the real feelings of the parties being...
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Protected: Initial Thesis Paper
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Commentary from Industry / Thoughts on CM
Commentary from the Gypsey Mission / Aaron Savage Turning to your questions though, I am aware of ch...
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CM and Storytelling
I have been spending the day between class and after a short break to see “Keeping Up with the...
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Good to Great
Chapter 1: Phase 1 – The Search: Find companies with the following basic pattern: 15 year cu...
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