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The Rise of the DEO: Leadership by Design Notes

The Rise of the DEO: Leadership by Design Notes

This is a collection of notes taken while listening to Maria Giudice's talk on the rise of design leadership from the UIE, All You Can Learn collection.-------------Talking about qualities that separate Design Leaders from traditions of business leaders & discussing the rule breakers. Maria desi ...
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UX Process: The Hero Designer Dies & Hands the Baton to Product

UX Process: The Hero Designer Dies & Hands the Baton to Product

It's been about 7 years since I started working in user experience and most of that time I've been working as a freelancer. Working freelance gives one the opportunity to see a lot of different projects, environments, and processes as they play out in the real world. You can hear a lot about various ...
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Your Help Is Hurting

Your Help Is Hurting

A friend posted this link to a Forbes article about how philanthropy tends to hurt rather than help. The basic premise can be summarize in this quote below:"When you try to help, you try to give things, you start to have the consequences. There’s an author Bob Lupton, who really nails it when he s ...
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Open Letter to the SF Taxi Commission

Open Letter to the SF Taxi Commission

Let me start by pointing out that I am well travelled and have lived in many different places, most notably New York City and London, England. Hence, I’m well versed in the use of cabs and their reliability or lack thereof.In London, black cabs spend two years driving around the city with a list o ...
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How I landed in UX: My defining moment

How I landed in UX: My defining moment

I wrote most of this back in April. I returned to it today and thought I'd finish it out.This weekend I am buried in a seminar on how to be a more engaging public speaker. Most of us fear public speaking. We fear being embarrassed in front of crowds or not being seen as credible in what we are talki ...
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UX of Automated Systems

UX of Automated Systems

It can be said, I believe, that most of us hate automated systems. If given the option, we'd rather talk to a live human than a system.Today, it seems the automated system is taking over and the human touch is becoming a thing of the past.This is a great cost saving device for companies but could ve ...
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Rethinking Customer Experience

Rethinking Customer Experience

I am thinking of writing a paper for the IA Summit around change management, customer service, and user experience, "Rethinking customer service through the eyes of user experience".  In initial research I am finding I am not the only one that's starting to think about this.  I found Brandon Schau ...
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Protected: Initial Thesis Paper

Protected: Initial Thesis Paper

Ever since the movie, “The Secret of My Success” came out I have long had an interest in business strategy but at the age of 14 I was introduced to graphic design and followed that, virtually forgetting my interest in business till2001 when, after the dot com crash, I moved into the mortgage ind ...
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Commentary from Industry / Thoughts on CM

Commentary from Industry / Thoughts on CM

Commentary from the Gypsey Mission / Aaron SavageTurning to your questions though, I am aware of change management and to be honest my opinion of it is not high.Upsize, downsize, right size change management, call it what you like, what it means is making people redundant and trying to extract every ...
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CM and Storytelling

CM and Storytelling

I have been spending the day between class and after a short break to see "Keeping Up with the Steins" researching and researching my thesis project.I ended up finding some interesting articles on the Harvard Business Review site about storytelling as a means of persuasion.3M culturely uses story te ...
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