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UX of Automated Systems

UX of Automated Systems

It can be said, I believe, that most of us hate automated systems. If given the option, we'd rather talk to a live human than a system.Today, it seems the automated system is taking over and the human touch is becoming a thing of the past.This is a great cost saving device for companies but could ve ...
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Consumers, Design, & Strategy

Consumers, Design, & Strategy

I use my Twitter account mainly for work and gathering information from my friends about the latest and greatest going on in the UX community. With following 88 rather active Twitters, it's often hard to keep up with all the articles they post so in an effort to not only summarize for myself but als ...
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FOWA (London): Work/Life Balance

FOWA (London): Work/Life Balance

Is the future of digital a 4 day work week?Or will we work harder to become millionaires in 3 years? Tune in and find out. ...
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Talking to Others About What We Do

Talking to Others About What We Do

(Or how I embarrassed myself in front of a room full of people.)I've been at a negotiation seminar all weekend when during the last day I went up on stage to share my 30 second escalator speech. I delivered it only to be told I was insulting my client! I said, after several edits, "Who I work with i ...
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Surviving A Downturn (User Experience)

Surviving A Downturn (User Experience)

Be Kaler Blake (Aquent UK) and Gerred Blyth (Lighthouse Experience) recently presented the following presentation on surviving the current economic downturn:UK UPA: User Experience In A Downturn View more presentations from Uk Upa. Key Takeaways: 1) Thinking about user experience for projects: - Pus ...
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IxDA 09 Redux SF

IxDA 09 Redux SF

I went to the SF Redux of Interaction 09 and had a great time not only getting to know some new people but also learning more about Interaction Design. Here's some quick thoughts and notes of what I saw:------Steve Portigal was up first to walk us through his sold out workshop called, "Well, we did ...
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Music on Websites

Music on Websites

While exploring the option of spending a couple weeks in Italy in a dance intensive, I visited the site of the recommended hotel: Park Hotel La GraveIn process my computer crashed and on reload Firefox reloaded all my open tabs. Then as if from no where, there was music filling the air on a constant ...
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Common Misconceptions About UX Design

Common Misconceptions About UX Design

Whitney Hess recently published an article on mashable.com called 10 Most Common Misconceptions About User Experience Design.The short version that UXD is not is as follows:…user interface design…a step in the process…about technology…just about usability…just about the user…expensive… ...
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Why You Don’t Need Twitter For Web Traffic

Why You Don’t Need Twitter For Web Traffic

Jeremiah Owyang talks about, "Why you don't need to tweet to drive traffic to your web site". He summarizes the experiment below:• My experiment on ‘energizing’ (word of mouth) was successful from blog to twitter, learn about my goals. • You don’t need to be on Twitter.com as an active use ...
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Rethinking Customer Experience

Rethinking Customer Experience

I am thinking of writing a paper for the IA Summit around change management, customer service, and user experience, "Rethinking customer service through the eyes of user experience".  In initial research I am finding I am not the only one that's starting to think about this.  I found Brandon Schau ...
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